Address
California
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
At PureLabs, due to our strict quality control standards and the sensitive nature of research compounds, we do not accept returns.
All products are manufactured, handled, and shipped under controlled conditions to ensure the highest level of quality and integrity.
Damaged, Incorrect, or Missing Items
In the rare event that your order arrives with:
- Missing items
- Incorrect products
- Damaged goods
Please contact us within 48 hours of delivery.
Include:
- Your order number
- A description of the issue
- Supporting photos (if applicable)
Our support team will review the issue and assist you accordingly.
Order Cancellations
- Cancellation requests must be made before the order is shipped
- Once an order has been shipped, it cannot be canceled
Non-Returnable Policy
Due to the nature of our products, we do not accept returns for:
- Opened or used items
- Improperly stored products
- Customer misuse or handling
Customer Support
Our team is committed to ensuring a smooth and reliable experience.
If you have any questions or concerns regarding your order, please contact us:
Email: support@purelabsrx.com
We will do our best to assist you as quickly and efficiently as possible.
